(Summary description)
The investor rights protection channels established by the China Securities Regulatory Commission mainly include letters and visits, the reporting center for violations of securities and futures laws and regulations, and the "12386" China Securities Regulatory Commission service hotline.
1. Introduction of petition channels
(1) Positioning
According to the "Regulations on Letters and Visits", letters and visits refer to the reporting of the duties of the CSRC and its staff, and to make suggestions, opinions or requests for complaints.
(2) Contact information
1. Letters and calls
010-66210166 66210182
2. Mailing address
Fukai Building, No.19 Financial Street, Xicheng District, Beijing
Petition Office of the General Office of the China Securities Regulatory Commission
Zip code 100033
3. Reception location and time
107 Taipingqiao Street, Xicheng District, Beijing
Working days: 08:30-11:00 13:30-16:30
(3) Relevant explanation
Reporting violations of laws and regulations by market entities is not a matter of letters and visits, and does not apply to the relevant provisions of the "Regulations on Letters and Visits". It is recommended to report through reporting channels. Letters and visits that fall within the scope of the duties of the dispatched agencies and administrative units of the China Securities Regulatory Commission, it is recommended to report directly to the relevant dispatched agencies and administrative units.
2. Introduction to the Reporting Center for Securities and Futures Violations and Regulations
(1) Function
Handle the work of receiving reports, submitting investigations, and awards in accordance with the "Interim Provisions on Reporting Violations of Securities and Futures Laws and Regulations" (CSRC Announcement [2020] No. 7).
(2) Positioning
Expand the sources of clues in cases, and increase the crackdown on violations of securities and futures laws and regulations.
(3) Contact information
1. Internet reporting URL
https://neris.csrc.gov.cn/jubaozhongxin/
2. Mailing address for letter reporting
Fukai Building, No.19 Financial Street, Xicheng District, Beijing
China Securities Regulatory Commission Securities and Futures Illegal Act Reporting Center
Zip code 100033
3. "12386" Service Hotline of China Securities Regulatory Commission
(1) Positioning
The "12386" China Securities Regulatory Commission's service hotline is a public service channel established by the China Securities Regulatory Commission to receive the demands of investors in the securities and futures markets.
(2) Scope of receiving appeals
According to the "Announcement on the Operation of the "12386" China Securities Regulatory Commission Service Hotline" (CSRC Announcement [2018] No. 32), the "12386" hotline accepts civil dispute complaints, consultations, opinions and suggestions from investors, and does not accept letters, visits, and reports .
(3) Contact information
1. "12386" hotline;
2. The website of the China Securities Regulatory Commission (www.csrc.gov.cn) "I want to leave a message", "Write a letter to the chairman" column and the website of China Securities Investor Protection Fund Co., Ltd. (www.sipf.com.cn) "12386 Investment" Hotline" column.
(Summary description)
The investor rights protection channels established by the China Securities Regulatory Commission mainly include letters and visits, the reporting center for violations of securities and futures laws and regulations, and the "12386" China Securities Regulatory Commission service hotline.
1. Introduction of petition channels
(1) Positioning
According to the "Regulations on Letters and Visits", letters and visits refer to the reporting of the duties of the CSRC and its staff, and to make suggestions, opinions or requests for complaints.
(2) Contact information
1. Letters and calls
010-66210166 66210182
2. Mailing address
Fukai Building, No.19 Financial Street, Xicheng District, Beijing
Petition Office of the General Office of the China Securities Regulatory Commission
Zip code 100033
3. Reception location and time
107 Taipingqiao Street, Xicheng District, Beijing
Working days: 08:30-11:00 13:30-16:30
(3) Relevant explanation
Reporting violations of laws and regulations by market entities is not a matter of letters and visits, and does not apply to the relevant provisions of the "Regulations on Letters and Visits". It is recommended to report through reporting channels. Letters and visits that fall within the scope of the duties of the dispatched agencies and administrative units of the China Securities Regulatory Commission, it is recommended to report directly to the relevant dispatched agencies and administrative units.
2. Introduction to the Reporting Center for Securities and Futures Violations and Regulations
(1) Function
Handle the work of receiving reports, submitting investigations, and awards in accordance with the "Interim Provisions on Reporting Violations of Securities and Futures Laws and Regulations" (CSRC Announcement [2020] No. 7).
(2) Positioning
Expand the sources of clues in cases, and increase the crackdown on violations of securities and futures laws and regulations.
(3) Contact information
1. Internet reporting URL
https://neris.csrc.gov.cn/jubaozhongxin/
2. Mailing address for letter reporting
Fukai Building, No.19 Financial Street, Xicheng District, Beijing
China Securities Regulatory Commission Securities and Futures Illegal Act Reporting Center
Zip code 100033
3. "12386" Service Hotline of China Securities Regulatory Commission
(1) Positioning
The "12386" China Securities Regulatory Commission's service hotline is a public service channel established by the China Securities Regulatory Commission to receive the demands of investors in the securities and futures markets.
(2) Scope of receiving appeals
According to the "Announcement on the Operation of the "12386" China Securities Regulatory Commission Service Hotline" (CSRC Announcement [2018] No. 32), the "12386" hotline accepts civil dispute complaints, consultations, opinions and suggestions from investors, and does not accept letters, visits, and reports .
(3) Contact information
1. "12386" hotline;
2. The website of the China Securities Regulatory Commission (www.csrc.gov.cn) "I want to leave a message", "Write a letter to the chairman" column and the website of China Securities Investor Protection Fund Co., Ltd. (www.sipf.com.cn) "12386 Investment" Hotline" column.
The investor rights protection channels established by the China Securities Regulatory Commission mainly include letters and visits, the reporting center for violations of securities and futures laws and regulations, and the "12386" China Securities Regulatory Commission service hotline.
1. Introduction of petition channels
(1) Positioning
According to the "Regulations on Letters and Visits", letters and visits refer to the reporting of the duties of the CSRC and its staff, and to make suggestions, opinions or requests for complaints.
(2) Contact information
1. Letters and calls
010-66210166 66210182
2. Mailing address
Fukai Building, No.19 Financial Street, Xicheng District, Beijing
Petition Office of the General Office of the China Securities Regulatory Commission
Zip code 100033
3. Reception location and time
107 Taipingqiao Street, Xicheng District, Beijing
Working days: 08:30-11:00 13:30-16:30
(3) Relevant explanation
Reporting violations of laws and regulations by market entities is not a matter of letters and visits, and does not apply to the relevant provisions of the "Regulations on Letters and Visits". It is recommended to report through reporting channels. Letters and visits that fall within the scope of the duties of the dispatched agencies and administrative units of the China Securities Regulatory Commission, it is recommended to report directly to the relevant dispatched agencies and administrative units.
2. Introduction to the Reporting Center for Securities and Futures Violations and Regulations
(1) Function
Handle the work of receiving reports, submitting investigations, and awards in accordance with the "Interim Provisions on Reporting Violations of Securities and Futures Laws and Regulations" (CSRC Announcement [2020] No. 7).
(2) Positioning
Expand the sources of clues in cases, and increase the crackdown on violations of securities and futures laws and regulations.
(3) Contact information
1. Internet reporting URL
https://neris.csrc.gov.cn/jubaozhongxin/
2. Mailing address for letter reporting
Fukai Building, No.19 Financial Street, Xicheng District, Beijing
China Securities Regulatory Commission Securities and Futures Illegal Act Reporting Center
Zip code 100033
3. "12386" Service Hotline of China Securities Regulatory Commission
(1) Positioning
The "12386" China Securities Regulatory Commission's service hotline is a public service channel established by the China Securities Regulatory Commission to receive the demands of investors in the securities and futures markets.
(2) Scope of receiving appeals
According to the "Announcement on the Operation of the "12386" China Securities Regulatory Commission Service Hotline" (CSRC Announcement [2018] No. 32), the "12386" hotline accepts civil dispute complaints, consultations, opinions and suggestions from investors, and does not accept letters, visits, and reports .
(3) Contact information
1. "12386" hotline;
2. The website of the China Securities Regulatory Commission (www.csrc.gov.cn) "I want to leave a message", "Write a letter to the chairman" column and the website of China Securities Investor Protection Fund Co., Ltd. (www.sipf.com.cn) "12386 Investment" Hotline" column.
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